Introducing BusinessCom Support

BUSINESSCOM SUPPORT

Discover the Full Potential of Google Workspace for Your Company with BusinessCom Premium Support

Do you use Google Workspace for your business? If so, you know how important it is to have a reliable and efficient way to get assistance when you need it.

That’s why we offer dedicated support services to help our clients with any issues you may have to ensure your projects keep running smoothly on Google Workspace.

Our support team has extensive experience with all things Google Workspace and they are committed to helping you get the most out of your investment.

Basic Google Workspace Support

Designed for smooth day-to-day operations, this package is free of charge and includes basic Google Workspace support and administration work as follows:

- Password management - Group management - Creation of organizational units - User account management

Basic Support is available during standard business hours from Monday to Friday (08:00 to 17:00).

While we strive to respond promptly to user requests, please note that support on weekends and public holidays is not included in this package.

Premium Google Workspace Support

This is a comprehensive support package that includes everything in Basic support and additional high-impact support areas that give you full control over your infrastructure.

We give higher priority to premium support to ensure your requests get extra attention and they are resolved faster and quicker. With this package, you will enjoy rapid response time, including weekends and holidays.

This is what our customers should expect from our premium support package: 

- Expert DNS management.
- Email issue troubleshooting.
- Advanced security settings.
- Mobile security management.
- Data recovery support.
- Event log investigations.
- Proactive DNS checks.
- 3rd-party integration help.
- Alert rule configuration.
- Mail delegation assistance.
- Quarterly usage reports.

Our Premium Support operates on an extended schedule to cater to your needs as follows:
- Workdays: 07:00 to 21:00
- Weekends/Holidays: 07:00 to 16:00

Customers on this package will also enjoy rapid response times as follows:

- Workday Response time: 20 minutes
- Weekends and Holidays Response time: 1 hour

Premium support is designed to ensure the highest level of security, proactive support and holistic management of the digital infrastructure that powers your business.

What are the benefits of paying for Premium support?

Investing in support means investing in your business's success in the following ways:

Expert assistance for swift issue resolution.
Enhanced productivity with minimal disruptions.
Tailored solutions to meet specific business needs.
Robust data security and mobile device management.
Proactive monitoring and alerting for system health.
Training and educational resources for your team.
Peace of mind and reduced downtime risks.

Choose a plan that works for you

If you would like us to put you down for paid support, please drop us an email or schedule a quick 10 minute session to discuss.

With BusinessCom as your Google Workspace Support partner, you can experience peace of mind and an optimized, secure, and high-performance digital environment.

Basic Support*

FREE

CONTACT SALES

Creating accounts
Deleting accounts
Renaming Accounts
Suspension of accounts
Adding Aliases
Manage groups/mailing lists
Change passwords
Create shared mailboxes and delegate access

‍Available only on workdays 8am-5pm

*Free BusinessCom Support is available for customers only. Contact sales for more details.

(BEST VALUE)

Premium Support

PAID

CONTACT SALES

Managing domains and DNS configuration (hosted by BusinessCom or 3rd party host)
Trouble shooting for non-delivery of emails
Implementation of 2-step verification and other advanced security settings
Mobile device management
Event log investigation
Proactively checking status on DNS settings
Assistance in configuring 3rd party applications integration with Google Workspace
Configuring alert rules for sharing/deleting of data
Mail Delegation
Merging data from user accounts before deletion
Quarterly Google Workspace adoption report

Workdays: 07:00 to 21:00
Weekends/Holidays: 07:00 to 16:00

Workday Response time: 20 minutes
Weekends & Holidays Response time: 1 hour

Google Workspace Premium support allows you to enjoy tailored solutions and expert assistance while ensuring that your business keeps running smoothly, securely, and efficiently.

GET STARTED

Contact Sales