BUSINESSCOM SUPPORT
Discover the Full Potential of Google Workspace for Your Company with BusinessCom Premium Support
Do you use Google Workspace for your business? If so, you know how important it is to have a reliable and efficient way to get assistance when you need it.
That’s why we offer dedicated support services to help our clients with any issues you may have to ensure your projects keep running smoothly on Google Workspace.
Our support team has extensive experience with all things Google Workspace and they are committed to helping you get the most out of your investment.
Our support team has extensive experience with all things Google Workspace and they are committed to helping you get the most out of your investment.
Basic Google Workspace Support
Designed for smooth day-to-day operations, this package is free of charge and includes basic Google Workspace support and administration work as follows:
- Password management
- Group management
- Creation of organizational units
- User account management
Basic Support is available during standard business hours from Monday to Friday (08:00 to 17:00).
While we strive to respond promptly to user requests, please note that support on weekends and public holidays is not included in this package.
While we strive to respond promptly to user requests, please note that support on weekends and public holidays is not included in this package.
Premium Google Workspace Support
This is a comprehensive support package that includes everything in Basic support and additional high-impact support areas that give you full control over your infrastructure.
We give higher priority to premium support to ensure your requests get extra attention and they are resolved faster and quicker. With this package, you will enjoy rapid response time, including weekends and holidays.
This is what our customers should expect from our premium support package:
- Expert DNS management.
- Email issue troubleshooting.
- Advanced security settings.
- Mobile security management.
- Data recovery support.
- Event log investigations.
- Proactive DNS checks.
- 3rd-party integration help.
- Alert rule configuration.
- Mail delegation assistance.
- Quarterly usage reports.
- Expert DNS management.
- Email issue troubleshooting.
- Advanced security settings.
- Mobile security management.
- Data recovery support.
- Event log investigations.
- Proactive DNS checks.
- 3rd-party integration help.
- Alert rule configuration.
- Mail delegation assistance.
- Quarterly usage reports.
Our Premium Support operates on an extended schedule to cater to your needs as follows:
- Workdays: 07:00 to 21:00
- Weekends/Holidays: 07:00 to 16:00
- Workdays: 07:00 to 21:00
- Weekends/Holidays: 07:00 to 16:00
Customers on this package will also enjoy rapid response times as follows:
- Workday Response time: 20 minutes
- Weekends and Holidays Response time: 1 hour
- Workday Response time: 20 minutes
- Weekends and Holidays Response time: 1 hour
Premium support is designed to ensure the highest level of security, proactive support and holistic management of the digital infrastructure that powers your business.
What are the benefits of paying for Premium support?
Investing in support means investing in your business's success in the following ways:
- Expert assistance for swift issue resolution.
- Enhanced productivity with minimal disruptions.
- Tailored solutions to meet specific business needs.
- Robust data security and mobile device management.
- Proactive monitoring and alerting for system health.
- Training and educational resources for your team.
- Peace of mind and reduced downtime risks.
Choose a plan that works for you
If you would like us to put you down for paid support, please drop us an email or schedule a quick 10 minute session to discuss.
With BusinessCom as your Google Workspace Support partner, you can experience peace of mind and an optimized, secure, and high-performance digital environment.
Basic Support*
FREE
- Creating accounts
- Deleting accounts
- Renaming Accounts
- Suspension of accounts
- Adding Aliases
- Manage groups/mailing lists
- Change passwords
- Create shared mailboxes and delegate access
Available only on workdays 8am-5pm
*Free BusinessCom Support is available for customers only. Contact sales for more details.
(BEST VALUE)
Premium Support
PAID
- Managing domains and DNS configuration (hosted by BusinessCom or 3rd party host)
- Trouble shooting for non-delivery of emails
- Implementation of 2-step verification and other advanced security settings
- Mobile device management
- Event log investigation
- Proactively checking status on DNS settings
- Assistance in configuring 3rd party applications integration with Google Workspace
- Configuring alert rules for sharing/deleting of data
- Mail Delegation
- Merging data from user accounts before deletion
- Quarterly Google Workspace adoption report
Workdays: 07:00 to 21:00
Weekends/Holidays: 07:00 to 16:00
Workday Response time: 20 minutes
Weekends & Holidays Response time: 1 hour
Weekends/Holidays: 07:00 to 16:00
Workday Response time: 20 minutes
Weekends & Holidays Response time: 1 hour
Google Workspace Premium support allows you to enjoy tailored solutions and expert assistance while ensuring that your business keeps running smoothly, securely, and efficiently.
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